1. Accommodation is subject to suites or rooms being available upon the receipt of a non refundable deposit equal to the first night, furthermore we respectfully request that the balance of accommodation is paid in full on arrival after check in, any special offers or reduced rates are payable in full at the time of booking and non refundable, under certain circumstances rooms can be held on option (max 48 hours) until deposits are received. we will endeavor to hold a particular room but this cannot be guaranteed. discounted rates or special offers are to be paid in cash, cheque or debit card, otherwise credit card charges may apply.
2. Cancellation charges will apply as follows once a reservation is made they become non refundable, however we will make every effort to re-let cancelled accommodation, if successful a refund will be made subject to the proportion of re-letting possible plus administration fee of £50. Alterations to an existing booking will incur charges. Making a reservation written or verbal constitutes a contract in which you will be responsible for payment in full of all of booked accommodation in accordance with above cancellation charges, we therefore strongly advise guests to take out the necessary insurance to cover for any unforeseen circumstances.
3. No allowances for rooms not occupied for the entire period of any booking.
4. Rooms will be ready for occupation wherever possible from 3pm and are to be vacated by 11am on day of departure. Charges will apply for late departure.
5. Please advise if would like to arrive after 8pm or before 3pm at time of booking. If you do not arrive by 9pm without informing us we reserve the right to re-let accommodation if required, latest check in time is 10pm.
6. Rooms or suites left in unacceptable condition, or ignoring our no smoking policy (at managements discretion), will incur cleaning charges = to one night in that particular accommodation, also the cost of any special cleaning, repairs or replacement as required to condition as prior to arrival. Self catering is expected to be left in a condition as found, with the exception of linen, and will incur charges as above if found to be necessary.
